Tactics to help conflict be productive.

  • Adopt curiosity rather than avoidance.
  • Pause discussion to process where necessary.
  • Reserve the end of the discussion to review points, decisions.
  • Reduce stress to improve connection by naming the stress.
  • Identify ways all participants shared in causing breakdown.


  1. Brené Brown, Dare to Lead: Brave Work, Tough Conversations, Whole Hearts (New York: Random House, 2018). (See notes.)