Organizations must prevent heroes to prevent single points of failure and favoritism.

A feedback loop naturally develops where someone who has developed expertise is encouraged to silo knowledge and get sloppy with work because they are always rewarded for knowing and fixing things. This limits knowledge sharing and disincentivizes high quality work. Removing incentives for hero behavior helps work it out of the org.


  • Ego-driven negative behaviors 4B6C4B.
  • Parent 1B9.