Managing conflict is a mix of prevention and facilitation.

In decision making, conflict is natural, but should not imply that consensus is the goal. A clear decision making process helps reduce negative personal reactions to decisions. More generally, conflict addresses problems and shouldn’t be avoided because being clear is caring.rF2


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    Camille Fournier, The Manager’s Path: A Guide for Tech Leaders Navigating Growth and Change, ed. Laurel Ruma, First Edition (Beijing: O’Reilly, 2017). (See notes.)