Managing conflict is a mix of prevention and facilitation.

In decision making, conflict is natural, but should not imply that consensus is the goal. A clear decision making process helps reduce negative personal reactions to decisions. More generally, conflict addresses problems and shouldn’t be avoided because being clear is caring.rF2

  1. Camille Fournier, The Manager’s Path: A Guide for Tech Leaders Navigating Growth and Change, ed. Laurel Ruma, First Edition (Beijing: O’Reilly, 2017). (See notes.)