Listening and empathy are foundational leadership traits.

Listening preceds empathy. Leaders must practice these skills because understanding what someone else needs is fundamental, and most people are going to express these needs rather unclearly. With careful attention and empathy, that barrier to supporting them can be reduced.rF2

  1. Camille Fournier, The Manager’s Path: A Guide for Tech Leaders Navigating Growth and Change, ed. Laurel Ruma, First Edition (Beijing: O’Reilly, 2017). (See notes.)