id: 1173,1
title: Kanban principles.
date: 2022-08-27

Kanban principles.

Two sets of principles guide work and improvement.

Change management principles.

Managing process improvement.

• Start with what you do now: Don’t build process atop what you assume the best approach would be.
• Agree to pursue improvement through evolutionary change.
• Encourage acts of leadership at all levels.

Service delivery principles.

Managing work.

• Understand and focus on customers’ needs and expectations.
• Manage the work; let people self-organize around it.
• Regularly review the network of services and its policies in order to improve outcomes.

rB4