Conflict is valuable for driving commitment and better decisions.

Engaging conflict allows for issues to get resolved rather than fester; flaws in plans to be identified and resolved early; and commitments to be made clearly and openly.rL1 Declining a request quickly can achieve these benefits and minimize downsides.rF4


  1. Reference F4 was not found.

  2. Patrick Lencioni, The Advantage: Why Organizational Health Trumps Everything Else in Business, 1st ed (San Francisco: Jossey-Bass, 2012). (See notes.)